BigBasket
Reviews and Complaints
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Verified Buyer | Indore, Madhya PradeshHaven't recd the order
- Delivery at home
- Not good customer service or customer problems not resolved
Preferred solution: Full refund
User's recommendation: Will not recommend it
Order not delivered
Preferred solution: Full refund
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Verified Reviewer | Indore, Madhya PradeshExpired dairy products delivered
6 packs of Epigamia Greek Yogurt delivered on 04-11 had an expiry date of 03-11 & 5 packs of Epigamia Misti Doi had an expiry date of 04-11.
Consumed one pack of each on 05-11. After feeling uneasy post consumption, checked dates on cups.
The product was expired. The systems of the reputed Tata group company have gone to the cleaners.
You are playing with the health and wellbeing of consumers who trust your brand.
The replacement sent today was also of expired product. Shame on your team and more shame on your systems which seem to worse than those of a street vendor.
Had it been a developed country, you people would be facing a damages suite in the coming days.
Wake up and hire good team members, train them well and pay them well.
Disappointed and disgusted with your irresponsible ways.
Preferred solution: Reassurance that they shall not deliver a sub par, substandard or expired product.
User's recommendation: Folks put on your reading glasses and check the expiry dates on the products being delivered by this Tata Group company. Of late short expiry date products are being offered without any warning. This time I received and partially consumed expired dairy products. Either they have lost their ethics or are not paying well enough to retain trained & responsible staff.
Mostly the expired or about to expire products.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order Order Id: 137300****
- Non
- Work at their wims and fancies
Preferred solution: Full refund
User's recommendation: No reco
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Urbana, IllinoisReactivate my account immediately
To,
The CEO,
Hari Menon
And Head of Operations,
Dilip Bisht
Bigbasket
Sub :A complaint & Legal Notice for compensation for Rs 100 crore, for cancellation of my orders without my permission, knowledge to protect your delivery servant for misbehaving with my wife and for causing me severe emotional pain, harassment, torture, mental agony to me by cancelling my orders,and threatening to close my account.
I'm shocked to see that all my orders of yesterday;21/02/2024 and 22/02/2024,have been cancelled without my knowledge and permission.
The delivery servant never calls nor comes to deliver the order.
The reason is this that yesterday he came and misbehaved with my wife and I complained to the police and to you too. The police lodged a FOR against him but you didn't take any action against him.
The least you could have done was to dismiss him from your company.
I got a call from you,,no. +918069****73 threatening me that my account will be closed. If you dare to close my account,them I will drag you to Consumer Court for Rs 100 crore compensation. You can consider this as a Legal Notice,under the Consumer Protection Act-2019.
I'm attaching the photos of the wrong orders received.
I ordered Haldiram company's bhujia, but I got a different Aloo bhujia's. See the photos attached in this email of the wrong items received.
Also I had ordered A Fresho butter,but I got an Amul butter. Photo's are attached for your reference.
Now via this legal notice I demand that you deliver all my orders immediately, or else I will initiate legal action against you including moving the Consumer Court against you for heavy compensation and in case the same is taken against you, it will be on your own risk, consequences and cost.
Mr Amit Verma
Mobile no.: 852765****
P.s.- Please see the photos attached with this email of the wrong orders received by me of different company's
- Very good products
- Very bad delivery services
Preferred solution: I want Bigbasket to reopen or reactivate my account immediately.And give me an apology
User's recommendation: Never use Bigbasket They send expired,stale food items& when I complaint they deactivate my account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Sakroda, RajasthanYerpedu IIT College Not delivery
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerRotten fruits received
Preferred solution: Full refund
User's recommendation: Offer good quality
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Items not yet delivered
Company fixed the issue and I have been provided with product replacement.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Bhopal, Madhya PradeshWrong product delivered
User's recommendation: Never buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New Delhi, DelhiResolved: Personal loss
Preferred solution: Take full responsibility of negligence of your delivery boy and repair my car
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerCal ke date mein 500 big Mumbai mein dala hai yah Paisa nahin aaya Abhi jald se jald per Paisa aana chahie nahin to is game ko band kar denge kya aap
- Ygg
- Ygy
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Bengaluru, KarnatakaMissing in the items
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Ahmedabad, GujaratNot satisfied
User's recommendation: Pls dont order vegetables
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mumbai, MaharashtraUnable to register GST on partnership portal
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