Anju K Acc

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Verified Buyer
| map-marker Indore, Madhya Pradesh

Haven't recd the order

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BigBasket - Haven't recd the order
Original review Mar 03, 2024
I have ordered 11 products worth of 4559 rupees on 1st March 2024 through bigbasket bb now option. Payed bill through upi. Status of my order is delivered but still I haven't received my order. My order bag I'd is BB200**** and order no. BNN-140872****-2024**** Edit update: My issue got resolved within 48hrs. Drop your mail to customerservice@***.com. They will reply within 24hrs
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Loss:
$4559
Pros:
  • Delivery at home
Cons:
  • Not good customer service or customer problems not resolved

Preferred solution: Full refund

User's recommendation: Will not recommend it

Nicolena Zjr

Order not delivered

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Hi team. My order is not delivered, please look in to this, My contact number is 998730****, My daily order is 1.5 litter milk
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Loss:
$110

Preferred solution: Full refund

Ravi S Mpg

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Verified Buyer
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Verified Reviewer
| map-marker Indore, Madhya Pradesh

Expired dairy products delivered

BigBasket - Expired dairy products delivered
BigBasket - Expired dairy products delivered - Image 2
BigBasket - Expired dairy products delivered - Image 3

6 packs of Epigamia Greek Yogurt delivered on 04-11 had an expiry date of 03-11 & 5 packs of Epigamia Misti Doi had an expiry date of 04-11.

Consumed one pack of each on 05-11. After feeling uneasy post consumption, checked dates on cups.

The product was expired. The systems of the reputed Tata group company have gone to the cleaners.

You are playing with the health and wellbeing of consumers who trust your brand.

The replacement sent today was also of expired product. Shame on your team and more shame on your systems which seem to worse than those of a street vendor.

Had it been a developed country, you people would be facing a damages suite in the coming days.

Wake up and hire good team members, train them well and pay them well.

Disappointed and disgusted with your irresponsible ways.

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Preferred solution: Reassurance that they shall not deliver a sub par, substandard or expired product.

User's recommendation: Folks put on your reading glasses and check the expiry dates on the products being delivered by this Tata Group company. Of late short expiry date products are being offered without any warning. This time I received and partially consumed expired dairy products. Either they have lost their ethics or are not paying well enough to retain trained & responsible staff.

Glenice Rit
map-marker Rajpura, Punjab

Mostly the expired or about to expire products.

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Today I ordered 1 litre Amul Gold pack which is expired on 14th of Jan 2024. And I ordered Amul Taza 1 litre on 19 Feb which was already expired on 25th of Jan 2024. If you are not considering the expiry of the products they will make you a fool any time.
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Saroj M Fas

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My order Order Id: 137300****

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BigBasket - My order Order Id: 137300****
BigBasket - My order Order Id: 137300**** - Image 2
I ordered 6 items on 5th Jan 24 evening for which due to the payment gateway's malfunctioning payment was made on 6th morning. It was due today on the slot 6.30-8.30. The order still is pending and I find that my order has been cancelled and the money I paid, I was returned in wallet only 155, whereas I made the payment of Rs 585+. Why. How can any one play with my money. Please credit my entire amount to my bank account or else deliver my order. Saroj, RPN 859540****.
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Pros:
  • Non
Cons:
  • Work at their wims and fancies

Preferred solution: Full refund

User's recommendation: No reco

Amit V Pet

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Verified Reviewer
| map-marker Urbana, Illinois

Reactivate my account immediately

To,

The CEO,

Hari Menon

And Head of Operations,

Dilip Bisht

Bigbasket

Sub :A complaint & Legal Notice for compensation for Rs 100 crore, for cancellation of my orders without my permission, knowledge to protect your delivery servant for misbehaving with my wife and for causing me severe emotional pain, harassment, torture, mental agony to me by cancelling my orders,and threatening to close my account.

I'm shocked to see that all my orders of yesterday;21/02/2024 and 22/02/2024,have been cancelled without my knowledge and permission.

The delivery servant never calls nor comes to deliver the order.

The reason is this that yesterday he came and misbehaved with my wife and I complained to the police and to you too. The police lodged a FOR against him but you didn't take any action against him.

The least you could have done was to dismiss him from your company.

I got a call from you,,no. +918069****73 threatening me that my account will be closed. If you dare to close my account,them I will drag you to Consumer Court for Rs 100 crore compensation. You can consider this as a Legal Notice,under the Consumer Protection Act-2019.

I'm attaching the photos of the wrong orders received.

I ordered Haldiram company's bhujia, but I got a different Aloo bhujia's. See the photos attached in this email of the wrong items received.

Also I had ordered A Fresho butter,but I got an Amul butter. Photo's are attached for your reference.

Now via this legal notice I demand that you deliver all my orders immediately, or else I will initiate legal action against you including moving the Consumer Court against you for heavy compensation and in case the same is taken against you, it will be on your own risk, consequences and cost.

Mr Amit Verma

Mobile no.: 852765****

P.s.- Please see the photos attached with this email of the wrong orders received by me of different company's

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Pros:
  • Very good products
Cons:
  • Very bad delivery services

Preferred solution: I want Bigbasket to reopen or reactivate my account immediately.And give me an apology

User's recommendation: Never use Bigbasket They send expired,stale food items& when I complaint they deactivate my account.

adil s Nsc

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Verified Reviewer
| map-marker Sakroda, Rajasthan

Yerpedu IIT College Not delivery

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Why your shopping is not delivered to yerpedu iit college,. this shopping is very important for us please provide this location... so many girls students Many girls think that they want to shop like this, but what if you don't give delivery option to this place.please provide and delivery option
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Manish K Oxc

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Verified Buyer

Rotten fruits received

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BigBasket - Rotten fruits received
BigBasket - Rotten fruits received - Image 2
BigBasket - Rotten fruits received - Image 3
Very bad. You send rotten fruits, orange 2kg. I am very disappointed by you tata company did these type of acts.
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Loss:
$200

Preferred solution: Full refund

User's recommendation: Offer good quality

Resolved
Ashesha S

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Verified Buyer
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Resolved: Items not yet delivered

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BigBasket - Items not yet delivered
Updated by user Dec 10, 2023

Company fixed the issue and I have been provided with product replacement.

Original review Dec 10, 2023
Delivery person has not delivered all of the items I ordered and he is procrastinating the delivery since 3 days.
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Dwana Hua

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Verified Buyer
| map-marker Bhopal, Madhya Pradesh

Wrong product delivered

BigBasket - Wrong product delivered
BigBasket - Wrong product delivered - Image 2
Two months for the product to expire and wrong product delivered... This is my second time experience with big basket both the time scam was done
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User's recommendation: Never buy

Resolved
Shaikh M Lmf

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Verified Reviewer
| map-marker New Delhi, Delhi

Resolved: Personal loss

BigBasket - Personal loss
Your delivery vehicle damaged my car today morning at the time of delivery in my society Taj Enclave Geeta colony Delhi 110031. I have video clip of the accident too. Please resolve this matter as soon as possible otherwise I may proceed for legal action. Thanks
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Preferred solution: Take full responsibility of negligence of your delivery boy and repair my car

HARENDARKUMAR H

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Verified Buyer

Cal ke date mein 500 big Mumbai mein dala hai yah Paisa nahin aaya Abhi jald se jald per Paisa aana chahie nahin to is game ko band kar denge kya aap

BigBasket - Cal ke date mein 500 big Mumbai mein dala hai yah Paisa nahin aaya Abhi jald se jald...
कलCal ke date mein 500 Dale big Mumbai mein yah Paisa Mera abhi nahin aaya hai kab tak a jaega jald se jald Mera samasya ka hal kijiye Hindu sirf mobile se 300 Dale the vah bhi nahin aaya jald se samasya HAL kijiye
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Loss:
$500
Pros:
  • Ygg
Cons:
  • Ygy

Preferred solution: Full refund

Larhonda Phq

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Verified Buyer
| map-marker Bengaluru, Karnataka

Missing in the items

BigBasket - Missing in the items
Almost 4 items are missing which would cost more than 200. How can this happen pls look into this solve it asap
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Anonymous

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Verified Buyer
| map-marker Ahmedabad, Gujarat

Not satisfied

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BigBasket - Not satisfied
BigBasket - Not satisfied - Image 2
The vegetables i ordered were not at all fresh though i had my delivery timings after 10.00 am.All stale vegetables recived.
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User's recommendation: Pls dont order vegetables

Muskaan D

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Verified Reviewer
| map-marker Mumbai, Maharashtra

Unable to register GST on partnership portal

BigBasket - Unable to register GST on partnership portal
I want to partner with Big Basket and on BB Sambandh, I have typed the correct GST number yet again and again it shows an error.
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